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Concierge
Every guest deserves a truly unforgettable experience!

Concierge

That's why we are delighted to unveil our new Concierge Services – designed to add that extra touch of luxury to your stay. Whether you’re looking for an upgraded service, customized dining recommendations, or exclusive local activities, our dedicated team is here to curate every moment with exceptional care.

Let us take care of your special requirements.

 

Concierge

VIP Treatment

Surprise your beloved ones with a basket of fresh fruits, sweets and a bottle of sparkling wine in your room. Contact our Front Desk.

Concierge

Early Check In / Late Check Out

To make your stay even more convenient, we offer the flexibility of early check-ins and late arrivals, upon availability for a small fee. If you would like to check in before our standard check-in time (2:00 pm) or leave later than usual (after 11:00 am), please contact our Reservations department in advance to confirm availability and details. We look forward to welcoming you!

Concierge

Half Board Supplement

We invite you to upgrade your experience by adding a Half Board meal. Dinner is served as a 4-course meal or buffet style offering a variety of delicious, freshly prepared dishes inspired by local and Mediterranean cuisine.

Concierge

Upgraded Turn Down Service

Imagine entering your room in the evening where the bed is prepared for a restful night. Daily Turn Down Service from 18:00 to 21:00 which includes bed linen, towel change and garbage removal – free of charge.

For an extra touch of relaxation, a piece of chocolate, a warm beverage, and an eye sleep mask will create a lasting impression. Contact our Front Desk to book the upgraded service one day prior.

Concierge

Laundry Services

Enjoy the convenience of our professional laundry services. Simply place your laundry items in the baggage provided in your room, and we’ll take care of the rest. Whether you need a quick refresh or a full cleaning, our efficient team ensures your clothes are treated with the utmost care. For more information or to schedule a pickup, please contact the Front Desk.

Concierge

Taxi Transfer

If you require a taxi transfer to or from the airport, please don’t hesitate to contact the Front Desk during your stay or our reservations department prior to your arrival. Our team will be happy to assist you.

Concierge

Car Rental

Our car rental partners offer reliable and comfortable vehicles to suit your needs. For assistance or to book a car, please contact Front Desk, and we'll be happy to help.

Concierge

Birthday or Anniversary Cake

Surprise your beloved one and celebrate your birthday or anniversary. Contact our Front Desk and our team will help you decide the flavor of your cake. One day prior notice is required.

Concierge

Secretarial Services

Our secretarial services are designed to meet all your professional needs, including printing, scanning, photocopying, and emailing. Let us take care of the details while you focus on your business. For more information please contact our Front Desk.

Concierge

Outdoor Activities / Sightseeing

Our region offers breathtaking outdoor adventures, tailored for nature lovers! With our experienced collaborators, you’ll explore great outdoors activities like trekking, rafting or biking. For those seeking sightseeing experiences, from visiting museums to exploring archaeological sites, there are plenty of options available. Contact our Front Desk team for more information.

Concierge

Baby Sitting

Your little ones deserve the best care, while you take some time for yourself. Ask our Front Desk to contact our experienced and professional babysitters, ensuring your children are in safe, caring hands.

Concierge

Flower Bouquet

Looking to make someone's stay extra special? We’re delighted to offer the option to order a beautiful flower bouquet as a surprise. Contact our Front Desk.

Grand Serai Exclusives
Concierge

Holy Spirit

Long weekend loading…

Escape 3 days at the begining of the summer, for rest and relaxation.

Stay dates: June 6th to 9th, 2025

 

 

Concierge

Digital Nomads

Long Stay

For our guests wishing to combine pleausre with business, the Grand Serai is the ideal hotel to work remotely.

Special booking code: NOMADS to view our offer!

Concierge

SPECIALS

Exclusive Offers

Discounts, upgrades and special packages for a great experience. Book now and enjoy your stay!

Concierge

The Best of nature

Out & Around

Discover the city of Ioannina and Epirus region with our tailormade suggestions. 

Concierge

Exciting Activities

Things to Do

Thrilling activities that you can't miss in Ioannina region for history and nature lovers.